Question 1

Booking Terms & Conditions

Accepted Answer

To secure your booking, we require a 30% deposit (unless otherwise specified by LD&E) on all items you wish to secure for your required date. No items are reserved until a deposit has been received. Please refer to your due dates of payment & amounts due, which will be specified on your invoice.

Your 30% deposit is non-refundable in the event of cancellations (no matter how far in advance). If delivery has not yet been made, the deposit amount allocated to delivery & setup will be refunded.

At all times, hired items must be undercover & preferably indoors to account for any unforeseen weather. Items cannot be moved or dismantled by anyone other than the LD&E team. Any associated damage to items hired during any time of the hire period will incur appropriate charges dependent on the extent of damage, & you may be invoiced accordingly.

After-hour fees apply if you/your venue require us to delivery/collect outside of regular business hours.
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$200 + GST from 7:00pm - 9:00pm
$250 + GST from 9:00 pm - 10:00 pm
$350 + GST from 10:00 pm - 10:30 pm
$400 + GST from 10:30 pm - 11:00 pm
$450 + GST from 11:00 pm - 11:30 pm
$500 + GST from 11:30 pm - 12:00 am
$550 + GST from 12:00am - 6:00 am

By securing your booking with a deposit, you have read, understood & agree to these terms.

Question 2

What are your delivery fees?

Accepted Answer

Delivery & collection fees vary based on: your function location, the items you require & how many installers are needed.

Once we know the above details, we can calculate this accordingly.

Minimum spends may be applicable for certain suburbs.

Please advise your function's suburb/postcode & we can advise.

Question 3

Can I collect items myself?

Accepted Answer

No.

Due to the delicate nature & complex installation of some of our items, only our team are permitted to deliver & install your items.

Question 4

Do you have a showroom?

Accepted Answer

We don’t have a showroom, currently just a warehouse which isn’t open to the public usually.

We recommend advising us of the items you are most interested in & we can send through more photos to you firstly.

If from there you require seeing some of the items in person, we can arrange this with you at our warehouse.

Question 5

Do you provide signage?

Accepted Answer

Yes!

We are able to print & cut in any font, any size, any material & any colour!

For a quote on custom signage, we will need to know:

• What you’d like the sign to say?
• What colour you’d like (gold/silver mirror, white, black, coloured etc...)
• What font(s)? (We can send you our Font Options list)

Question 6

Can I keep my signage?

Accepted Answer

Yes!

All signage is custom made & cut especially for you! Please remember to take it with you at the end of your function.

Some signage options may be a one-time use (for eg: decal stickers) & will be discarded at the end of your event.

Please check with us, if you are unsure.

Question 7

Do you service outside of QLD?

Accepted Answer

We deliver to some areas in NSW - please ask us directly if we service your area.

Items available for purchase can be delivered AUS wide (ie. our artificial greenery via LUXE Greenery Walls, custom signage & some acrylic items).

Question 8

We have had to cancel our event due to a sudden death in the family - can we get a refund?

Accepted Answer

In order to ensure fairness & consistency amongst every one of our clients, we follow the same terms & conditions under all circumstances.

We can assist in refunding part of your deposit, although we are unable to refund the full amount.

This is predominantly to make it fair to every one we service.
(If we bend the rules for one client, then we have to do it for the next, and so on).

We must also take into consideration that the items were blocked out for your event and we had to turn away clients on this same day who have since made alternate plans elsewhere.

From the deposit paid (30% of the invoice total, unless otherwise specified), we will refund the deposit amount allocated towards any custom-made signage/items (provided they had not yet been commenced) along with refunding the deposit amount allocated towards delivery & setup (as that had not yet been completed).

Question 9

What is your Covid cancellation policy?

Accepted Answer

We are extremely understanding & flexible as its very uncertain times for all of us with Covid.

In the event of unexpected lockdowns that overlap your event date, forcing you to cancel or postpone: any deposits/payments made are fully transferrable to a new date you decide to postpone to. You are able to make as many date changes as necessary - we will work with you. Should you decide to cancel your event all together, you would forfeit 30% of the total of your invoice, as per our regular T&Cs.

If your event involves any custom-made items (for eg: personalised signage, floral arrangements etc), we begin making these 2-4 weeks in the lead-up. Custom made items are not refundable under any circumstance. These items would need to be paid in full at the time of your original event date, as they would have been completed & were made specifically for you & your event. All other remaining items on your invoice would involve a 30% cancellation fee - this excludes the delivery & setup fees.

Please speak with us and we can advise what would be applicable in your situation.

FAQ'S